One distinction I've noticed is that "Old Schoolers" tend to measure success in tangibles: the "bottom line", people and widgets. Not to dismiss the value of these metrics, but I sense that "New Schoolers" don't land on the same page. They tend to measure success by intangibles: Was the process effective? Were there any "hiccups"? Did the people have a good experience?
So how about you? Are you "Old School" or "New School"? Do you agree or disagree?
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